Refund policy

We want you to feel confident when shopping with Sabaland Gold Honey. Since our products fall under food and wellness categories, returns are accepted only in limited situations. Please read this policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

  • You received a wrong product, or

  • The product arrived damaged or defective.

Conditions for approval:

  • Return request must be raised within 3 days of delivery

  • Product must remain unused and in original packaging

  • A complete unboxing video is mandatory showing the issue clearly from opening of package

  • Product must not be tampered with or consumed

Requests made after 3 days or without an unboxing video cannot be approved.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used honey or oil products

  • Products consumed partially or fully

  • Items damaged due to improper handling after delivery

  • Orders returned without original packaging

  • Returns requested without valid reason

Since these are food and wellness items, returns are restricted for safety and hygiene reasons.